Shipping policy

At Unvaulted Games, we work hard to get your games and merchandise to you safely and efficiently. Please review our shipping policy carefully.

Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

A confirmation email will be sent once your order has shipped.

Currently, we only ship within Canada.

Shipping costs are flat rate based on package weight and order total.

Orders under $75: Customers may choose untracked shipping or add tracking for an extra fee.

Orders $75–$199: Tracked shipping is mandatory.

Orders $200 and above: Eligible for free tracked shipping.

Shipping fees are non-refundable, except in cases of our error.

We are working to add USA and international shipping in the near future.

Canada: Most orders are delivered within 2–7 business days, depending on location.

Delivery times are estimates and cannot be guaranteed.

Customers are responsible for providing a correct shipping address.

We are not liable for packages delivered to the wrong address due to customer error.

Packages returned due to an incorrect address will require the customer to pay reshipping costs.

Tracked orders include a tracking number.

Tracking information is sent via email once the order is shipped.

Untracked orders are not insured or guaranteed during shipping.

All items are packed carefully to prevent damage during shipping.

If your item arrives damaged, contact us immediately at unvaultedgames2025@gmail.com
with photos.

Claims for lost or damaged packages will be handled according to the carrier’s policies.

Items purchased in-person at the Rutland Flea Market are handed directly to the customer at the time of purchase.

For any questions regarding shipping:
Email: unvaultedgames2025@gmail.com

Country/Region