Shipping policy
Unvaulted Games – Shipping Policy
At Unvaulted Games, we work hard to get your games and merchandise to you safely and efficiently. Please review our shipping policy carefully.
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
A confirmation email will be sent once your order has shipped.
2. Shipping Locations & Costs
Currently, we only ship within Canada and to the USA.
Shipping costs are flat rate based on package weight and order total.
Shipping fees are non-refundable, except in cases of our error.
Canada shipping rates:
Economy Shipping – $5 Available on eligible lightweight orders (single game in a bubble mailer). Untracked. Delivery times may vary.
Standard Shipping – $20 Applied to orders under $50 that wont fit to ship under economy. Fully tracked with estimated delivery of 3–7 business days.
Discounted Standard Shipping – $12 Automatically applied to orders between $50–$199. Fully tracked with estimated delivery of 3–7 business days.
Free Shipping Available on all orders $200 and above. Fully tracked with estimated delivery of 3–7 business days.
USA shipping rates:
Standard Shipping – $20 CAD Applied to all orders. Fully tracked with estimated delivery of 5–10 business days.
3. International Shipping, Duties, and Refused Deliveries
All international shipments may be subject to import duties, taxes, tariffs, and customs clearance fees levied by the destination country. These fees are not included in our product prices or shipping charges. The recipient (the buyer) is the importer of record and is solely responsible for paying all duties, taxes, and clearance fees required to release the package from customs.
By placing an order, you agree to accept delivery of the package and cooperate fully with the shipping carrier and customs authorities. Customers must be available to receive, sign for, or claim their packages as dictated by the shipping carrier.
If a delivery is refused by the customer (including, but not limited to, refusal to pay mandatory import tariffs/duties) or remains unclaimed at the local courier depot, the package may be automatically routed back to our facility. In the event of a refused or abandoned shipment, the following terms strictly apply:
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Non-Refundable Shipping Costs: The original shipping fee paid at the time of purchase is completely non-refundable, as the service was fully rendered by the carrier.
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Deduction of Return Fees & Tariffs: Any return shipping charges, penalty fees, or import tariffs charged back to us by the carrier or customs to return the package to our warehouse will be calculated and deducted directly from the customer’s total order refund.
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Restocking & Processing Fee: A restocking fee of 10% will be deducted from the refund. This fee covers the non-refundable credit card processing fees incurred during the initial transaction and the labor costs associated with processing the returned inventory.
Refunds for refused or abandoned shipments will only be processed after the physical inventory has safely arrived back at our facility and has been inspected. If the return fees, tariffs, and restocking fees exceed the total value of the order, no refund will be issued.
4. Delivery Timeframes
Canada: Most orders are delivered within 2–7 business days, depending on location. Delivery times are estimates and cannot be guaranteed.
USA: Most orders are delivered within 5–10 business days, depending on location. Delivery times are estimates and cannot be guaranteed.
5. Order Accuracy & Responsibility
Customers are responsible for providing a correct shipping address.
We are not liable for packages delivered to the wrong address due to customer error.
Packages returned due to an incorrect address will require the customer to pay reshipping costs.
6. Tracking Your Order
Tracked orders include a tracking number.
Tracking information is sent via email once the order is shipped.
Untracked orders are not insured or guaranteed during shipping.
7. Shipping Damage & Lost Packages
All items are packed carefully to prevent damage during shipping.
If your item arrives damaged, contact us immediately at unvaultedgames2025@gmail.com
with photos.
Claims for lost or damaged packages will be handled according to the carrier’s policies.
8. Flea Market Orders
Items purchased through our website for in-person pickup at the Rutland Flea Market are available for collection at our booth during market hours.
9. Contact
For any questions regarding shipping:
Email: unvaultedgames2025@gmail.com