Refund policy

Unvaulted Games – Returns, Refunds & Warranty Policy

At Unvaulted Games, we take pride in providing high-quality games and merchandise. As a small business, we have a strict no-return, no-refund policy to ensure fairness and sustainability.

Refunds & Returns

-We will only accept returns or issue refunds if the mistake is on our part, including:

-Incorrect item shipped

-Damaged or defective item received

-Approved refunds will cover the full purchase price of the item. Shipping costs are non-refundable.

Items Not Eligible for Return

-We cannot accept returns for:

-Buyer’s remorse or personal preference (e.g., “I don’t like the game”)

-Compatibility issues (region, console, or accessory differences)

-Damage caused after delivery due to misuse, drops, or accidents

30-Day Warranty

-We offer a 30-day warranty on all items covering:

-Dead-on-arrival (DOA) items

-Functional defects not caused by misuse, neglect, or accidental damage

Warranty exclusions:

-Physical damage (drops, liquids, impacts)

-Unauthorized modifications or repairs

-Damage caused by incorrect accessories, adapters, or regional incompatibility

Warranty resolution:

-Approved claims receive a replacement, if available

-If a replacement is unavailable, a full refund of the item price will be issued

-Items damaged by user handling will be returned at customer expense

How to Request a Refund or Warranty Claim

-Email unvaultedgames2025.com
 with:

-Full name

-Order number (if applicable)

-Description of the issue

-Photos of the item (if damaged or defective)

-We aim to respond within 48 hours.

Protection & Inspection

-All items returned under warranty will be inspected

-Items returned in a condition different from how they were shipped may result in a denial or reduction of the refund or replacement

-We reserve the right to deny false or fraudulent claims